Shipping Policy

At Wood St Coffee Roasters, we roast fresh coffee every weekday and work hard to get your order to you as quickly as possible.

Roasting & Dispatch

We roast to order Monday to Friday.

• Orders placed before 12:00pm (Monday–Friday) are usually roasted and dispatched the same working day.

• Orders placed after 12:00pm will usually be dispatched on the next working day.

• Orders placed at weekends or on Bank Holidays will be processed on the next working day.

During particularly busy periods, seasonal promotions or Bank Holidays, dispatch times may be slightly longer. If this happens, we'll always do our best to keep you updated.

Delivery

We ship using Royal Mail or DHL, depending on the size and weight of your order.

Once dispatched, most UK orders arrive within 2–3 working days.

Please note that delivery timeframes are estimates and can occasionally be affected by factors outside of our control, including adverse weather, courier delays and peak seasonal periods.

Shipping Costs

Shipping costs are calculated automatically at checkout.

We offer:

• Free UK delivery on all coffee subscriptions

• Free UK delivery on orders over £30

Any applicable shipping charges will be shown before you complete your purchase.

Tracking Your Order

Where available, you'll receive a dispatch confirmation email containing tracking information once your order has left our roastery.

If Your Order Hasn't Arrived

If your order hasn't arrived within 5 working days of dispatch, please get in touch and we'll investigate with the courier.

Please email us at hello@woodstcoffee.co.uk and include:

• Your name

• Your order number

• The date your order was placed

We'll do everything we can to resolve the issue quickly.

Incorrect or Damaged Orders

If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery.

Where possible, please include photographs of the packaging and affected items so we can investigate and arrange a replacement or refund where appropriate.

Returns

Coffee

As coffee is a fresh food product, we're unable to accept returns or exchanges on opened or unwanted coffee.

However, if there's a problem with your order or you're unhappy with the quality of your coffee, please get in touch. We genuinely want every customer to enjoy their coffee and will always do our best to put things right.

Equipment & Merchandise

Unused equipment, brewing accessories and merchandise may be returned within 30 days of delivery, provided they are:

• Unused

• In their original packaging

• In a resalable condition

Return postage for unwanted items is the responsibility of the customer unless the item is faulty or we have made an error with your order.

International Shipping

We currently primarily ship within the United Kingdom.

If you're interested in placing an international order, please contact hello@woodstcoffee.co.uk before purchasing and we'll let you know whether shipping is available to your destination.

Questions?

If you have any questions about your order, delivery or returns, we'd love to help.

Email: hello@woodstcoffee.co.uk